“Windows as a service” sounded like a good idea in 2015, when Microsoft released Windows 10. But after a terrible October, Microsoft’s Windows 10 problems continued in November. Yesterday, an unknown number of devices running Windows 10 suddenly lost their activation status; the owners of those devices were told that they no longer had a valid digital license and were running a “non-genuine copy of Windows.” Here’s how Microsoft can fix its Windows 10 update issues ZDNet’s Ed Bott and Mary Jo Foley make some proposals that could help Microsoft solve its Windows 10 version 1809 issues in the future. We should have charged Microsoft a consulting day rate. Read More Those activation problems are now apparently resolved, but Microsoft hasn’t offered an explanation or an apology. A company spokesperson declined to provide any additional details beyond a terse one-line statement: “We’re working to restore product activations for the limited number of affected Windows 10 Pro customers,” I was told. In the Windows-as-a-service era, it’s perfectly understandable that problems will occasionally crop up. But customers have a right to expect prompt, accurate notification when those problems occur, and Microsoft is failing badly in that responsibility. Also: New Windows 10 19H1 test build adds new security, high DPI settings For its enterprise customers, Microsoft long ago realized the need for timely and accurate status updates. If your organization is experiencing a problem with Office 365, there’s a Service Status dashboard where you can find out what’s wrong. Microsoft Azure customers have… [Read full story]
ZDNet is a business technology news website published by CBS Interactive, along with TechRepublic. The brand was founded on April 1, 1991, as a general interest technology portal from Ziff Davis and evolved into an enterprise IT-focused online publication owned by CNET Networks.