Over the next 12 months, the Digital Transformation Agency (DTA) will be running trials to link the federal government’s online portal myGov with its digital identification play, hoping to make the experience of dealing with government online a lot more tolerable. Although he said 15 million of Australia’s 25 million have a myGov account, DTA Assistant Secretary for Digital Identity and myGov Jonathon Thorpe said that not everyone is happy with it, and that integrating another service could reduce friction. “A couple of things you might have troubles with, username, passwords, trying to remember those things could be problematic — the other part is actually linking services,” Thorpe told Sailpoint Navigate in Sydney on Wednesday. “When people say they have a problem with myGov it’s actually trying to get to Centrelink, sometimes it’s trying to get to the tax office, those kind of problems. So we see the integration of digital identity really important here, because this is part of a journey.” Thorpe said a series of pilots will be run this year to uplift the digital identity’s credentials strength; make it more like a banking experience, such as using Apple’s Face ID or fingerprint authentication, as some examples, to log into myGov; and to reduce some of the questions government asks a user when linking services together. Although the plan is to link the services together, Thorpe said the government has a “hard sell” with the average Australian when it comes to digital identity. “Digital identity particularly in an… [Read full story]
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