NEW DELHI: Browse the menu on your phone, order and settle down, your companion just about within earshot and the rest of the crowd in the restaurant unseen and possibly unheard too high on tech and low on people connect, this is perhaps what ‘˜contactless dining’ will look like in the immediate post-corona future. The futuristic tomorrow, perhaps envisaged only in books, is here and ‘˜contactless dining’ is the centrepiece of furious debate with some restaurateurs dismissing it as a contradiction in terms, others looking to introduce the concept and aggregators such as Zomato aggressively promoting it. As the industry ponders the uncertainties of the future where cosy dinners and large celebrations have both faded away, at least for now, contactless is the buzzword for the times contactless delivery of groceries, food and essential, and now dining too. But contactless dining — being pushed by aggregators, including Paytm, Zomato, and Dine Out, and aimed at reassuring customers — is not practical in the dining out experience, say several restaurant owners. Anurag Katriar, president of the National Restaurant Association of India (NRAI), said the sheer thought that dining can be contactless is ‘rubbish’. It’s like somebody saying, ‘Can I have chilli… Read full this story
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