From Day 1, The UPS Store® has put customers first, especially the small business customers who depend on these stores for a wide variety of business needs and demands. This customer-centric mindset compels The UPS Store, Inc. to constantly look for ways to better serve all of the brand's customers. Recently, The UPS Store, Inc. undertook a massive redesign project–one that addressed the myriad ways centers could provide customers with a better, faster, and more efficient experience. Promoting Partnership Though the center redesign project preceded the COVID-19 outbreak, many of the new features allow for conducting business quickly and safely. "The new setup gives small business owners a place to interact without feeling rushed, as we've created a space away from other transactions," says Michelle Van Slyke, SVP marketing & sales for The UPS Store, Inc. "The design creates a more engaging, partnership-like environment between small business customers and center associates. "One example we are excited to offer is a print consultation area specifically crafted for small business owners to collaborate with center associates on their specific business needs." And at a time when many small businesses cannot conduct "business as usual" due to the global pandemic, this partnership approach… Read full this story
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