Welcome back to Behind Closed Ovens, where we take a look at the best and strangest stories from inside the food industry. This week, we’ve got week two of that old favorite: horrible, terrible, no-good, very bad restaurant customers. As always, these are real e-mails from real readers. Natalie Sironis: I used to work at a prolific steakhouse chain in Vancouver, Canada called The Keg (it’s sort of like a non-à la carte Morton’s, for all you Americans). I was seated this group of 8 young-ish men on a mid-week night. I kind of sighed to myself, dreading all the work and no tip that this table was going to bring me, but I sucked it up and was as sweet and helpful to them as I could possibly be in the hopes that they would prove me wrong. All of them—all. Of. Them.—ordered steak and lobster (one of the most expensive dishes on the menu), and multiple drinks each. “Wow, they must be very wealthy,” I thought to myself. Throughout the … [Read more...] about Stories of Horrible Restaurant Customers, Part 2
15 customer service skills that every employee needs
Quick Base says its application-building platform can help companies to create the business tools they need without writing a line of code, helping them to speed up application development and delivery and cut IT costs.ZDNet spoke to Quick Base CEO Rick Willett about the future of no-code software development.Where does the company come from?It was started by a couple of kids out of MIT in 1999. They had this amazing vision of building a platform for rapid application development on what we know today as the cloud. A subscription service on a per use basis. You can imagine how visionary that was.It was acquired by Intuit and it grew at a 35 per cent clip for 10 or 15 years. Intuit was hyper-focused on SMB, and their view of SMB is really home office, small clients. Almost by accident, far from being aimed at small business, Quick Base's business is nearly 73 percent enterprise. Large companies - we have half the Fortune 100. So, it really made sense for Intuit to divest the … [Read more...] about Do you really need developers to build applications?
Once again, I’ve managed to come up with a category that encompasses more than one of the winners. But this one is a particularly interesting choice because honestly, most of the winners in this category don’t or rarely compete with one another. Also on the CRM Watchlist… And the winners of the CRM Watchlist 2014 are.... Why customer-obsessed Amazon is our most important business force CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part I CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part II CRM Watchlist 2014: For the 1st time ever: The Watchlist Elite, Part III CRM Watchlist 2014 Winners: Upgraded to a Suite: Part I CRM Watchlist 2014 Winners: Upgraded to a Suite: Part II Yet, this category, which at least I’m calling customer engagement, cannot be dismissed either lightly or at all. It is an emerging market, unlike customer experience (italics are mine because it has some bearing on the … [Read more...] about CRM Watchlist 2014 winners: Customer engagement
The Deal: Customers pay the price The project deadline was considered ambitious even for the frenetically paced high-tech world. At the height of the dot-com mania last year, Oracle promised a small business-to-business start-up that it would install 60 percent of the software it needed in two months. When that deadline slipped, Oracle said "I'm like a fireman. I'm like 911 to the rescue," said one Oracle software consultant who worked on the project, adding that eight months was the minimum time needed for the job. "We are totally in reactive mode and can't anticipate the next move." At issue in this case was its customer-relationship management software, a key part of Oracle's strategy to expand beyond its core database business. The so-called CRM initiative reflects Oracle's need to generate more business at a time when the slumping technology economy has slowed growth and driven down its stock price. Oracle advertisements, which use the motto "Winning the war on … [Read more...] about The deal: Customers pay a high price
You and your small or micro business need to have a social media presence. That we know. If your potential clients, customers, and audience live on Facebook, Twitter, Pinterest, YouTube, and so on, then it's only reasonable that you go to those places to reach them. They ain't coming to you. Rarely do small businesses have the resources to hire a social media manager, meaning the fate of your online social presence likely rests on your shoulders. Even if you have an employee or intern whom you can charge with spinning a social Web, that person still needs input from you. These 15 social media tips are designed to help you set up and manage a social media presence for a small business or brand. Self-employed people, including freelancers, should consider themselves or their name the brand they're promoting. 1. Write Down the Results You Want Do you want to provide answers and assistance to your customers or readership? Do you want them to visit your website? Do you want them to buy … [Read more...] about Get Organized: 15 Social Media Tips for SMBs