Salesforce on Thursday announced updates to the Sales Cloud platform that aim to bring improvements around prospecting, billing and marketing automation. The CRM giant is also a touting a new customer win with Lyft Business, which it says has signed up to use Salesforce Pardot and Sales Cloud to identify prospects, boost lead conversion and drive customer loyalty. Featured stories The AI, machine learning, and data science conundrum: Who will manage the algorithms? Wearable chairs let workers (and now you) sit where you stand Microsoft: You complain Skype's too complicated, so we've redesigned it again New 2018 iPhone, iPhone XS, iPhone X Plus, iPhone 9: Rumors, leaks, launch date, and everything we know so far As for the Sales Cloud updates, Salesforce is launching Salesforce Billing, part of Salesforce CPQ, its software that generate quotes for orders. The feature is described as a way to automate renewals and adjustments and to streamline the revenue cycle. It connects a … [Read more...] about Salesforce intros new Sales Cloud features for billing, marketing automation
Oracle sales cloud pricing
Because Oracle is one of the most important players in enterprise software, I asked three top industry analysts to join me on Episode 261 of the CXOTalk series of conversations with innovators. Read on to learn how these analysts view Oracle, its position in the market, and its relationship to customers. Oracle is a 40-year old company with almost $40 billion in annual revenue. Having survived and prospered over the course of this lengthy period, Oracle has certainly proven its ability to adapt and evolve. The company built its reputation as the world's premier database, eventually becoming an enterprise applications powerhouse. Today, Oracle is undertaking one of the most important transitions in its history: moving its product lines to the cloud. As part of an all-out push to the cloud, which has created rapid growth and high margins for that part of the business, Oracle is rewriting its software to be a complete suite of cloud-ready products. This includes enterprise applications … [Read more...] about Oracle and cloud: Success demands a customer-centric culture
NEW YORK---Oracle outlined its industry as a service strategy as it pitched financial services customers and targeted various CXOs in what equates to a roadshow for the company's cloud offerings.Oracle's CloudWorld came to New York as part of a series of stops. Cloud vendors such as Salesforce and Amazon Web Services have a series of local events to follow up on their big conferences. Oracle is following the same playbook. "This market is $128 billion wide in the next few years," said Shawn Price, senior vice president for Oracle's cloud business. Price cited wins for its ERP cloud from companies such as Lending Club. Dunnhumby, a big data player, was cited as another Oracle cloud customer.More: Oracle: Winning cloud perception game with IT buyers | Oracle gets its cloud due: Can it sustain it? | Oracle's Larry Ellison talks cloud catch-up game with Salesforce.com | Enterprise vendors: Can they scale and keep it simple? The Future of IT: A Strategic Guide ZDNet and TechRepublic … [Read more...] about Oracle woos cloud customers: Time for a kinder, gentler enterprise experience?
Oracle's first quarter financial results delivered the expected: Software revenue that underwhelmed, turbulence on international sales and cloud growth that can't quite offset either.But the company did set expectations for the fiscal year. All that did was stoke worries about the company. Analysts are worried about cloud discounting as well as a hard transition to a subscription model. In many respects, Oracle executives did what they had to do, but there are worries ahead even about the transition from software licensing to a cloud model. Here's a look at the big challenges highlighted in Oracle's first quarter. Consider: Software- and platform-as-a-service revenue growth was projected to be about 50 percent in constant currency. Wedbush was projecting 58 percent growth for that cloud category and CEO Mark Hurd was talking growth as high as 60 percent a quarter ago. The upshot from Wedbush analyst Steve Koenig:We think the cumulative impact of Oracle's SaaS pricing promotions … [Read more...] about Oracle’s cloud transition will require some patience, say analysts
The biggest reveal at the Oracle Modern Customer Experience (CX) event held in Las Vegas from April 25 to April 27 was the debut of Oracle Adaptive Intelligent apps for CX. Adaptive Intelligent Offers (AI Offers) is the first app in a planned portfolio of artificial intelligence applications that will eventually span CX, ERP, human capital management, and supply chain management.The introduction was no surprise. Oracle said a CX app would come first when it announced Oracle Adaptive Intelligent apps last September. Since then the company has been refining the behind-the-scenes automated machine learning capabilities. Executives revealed in January that work with beta customers was about to begin.AI Offers delivers a subset of the total capabilities envisioned in the Oracle Adaptive Intelligent App for CX (see image above). AI Offers is also in limited release. For now, Oracle is working with early adopter customers. Executives from Team Sportia, a Swedish retail chain, were among two … [Read more...] about Oracle launches Adaptive Intelligent apps for CX