Enterprise software is used across businesses to perform a wide range of tasks; financial tracking and calculations, big data assessment, conducting staff-related operations, performing messaging functions and more. The user experience design is transforming enterprise software.Take Tech Pro Research's survey on how UX is transforming enterprise software.This is an in-depth look at how enterprise software is changing. Tech Pro Research covered the topic of enterprise software in a Tech Pro Research report which yielded some interesting results:69% of respondents currently use enterprise software and another 9% are considering an implementation within a year. Use of enterprise software increases with organization size; 34% of small companies (fewer than 50 employees) and 61% of large companies (1000 or more employees) have implemented it. Implementation expenses, lack of business need and uncertainty regarding value were the top three reasons against … [Read more...] about Survey: Does enterprise software have a terrible user experience?
User experience design services
Video: AI will enable new levels of automation and a consistent customer experience in marketingUnderstanding your customer is the key to success for any retailer. That's a lot easier when you can see them in your store, checking out and looking at your products. But what if they are using a browser to explore your shop online instead? Content Square is a French company that helps retailers to analyse and optimise user experiences on mobile, web, and in apps.ZDNet spoke to its CEO Jonathan Cherki to find out more.ZDNet: Tell me a little bit about your company.Cherki: Today we have more than 200 people in New York, London, Munich, and Paris. We develop software solutions that help businesses to understand how and why users are interacting with their app, mobiles, and websites. We do this by analysing every mouse movement, every touch, and every swipe in every user interaction, and that helps us understand how we can improve each customer journey efficiently. Today, customers have … [Read more...] about For retailers in the age of Amazon, user experience is a question of survival
User experience is not just about pretty design and attractive software screens. It encompasses every link in the chain that influences interactions between a user and the system. Historically, the enterprise software industry prioritized features and functions over usability. The industry's poor reputation is a predictable result of this legacy. Although front-end design is most obvious, it is almost impossible to create a great customer experience without an engineering team that places users at the center of its work. Approaches such as DevOps can help engineering organizations become responsive to end-user needs. To gain an inside look at how one large SaaS vendor thinks about linking engineering and user experience, I spoke with Kevin Evans, who is Vice President of Cloud Services at Concur. Watch the entire conversation in the video embedded here and read an edited transcript below. The discussion is part of the CXOTALK series of interviews and took place at New Relic's … [Read more...] about DevOps and user experience at Concur
User experience and customer experience are no longer poles apart -- these days, they are one and the same. Delivering information and services to all people who touch the enterprise -- be they customers, employees and partners -- is as much an art as it is a science.To the folks at Google (and YouTube), delivering superior user experience is an ongoing exercise -- full of studying, experimentation, and innovation (and clearing away the crap). UX is a constantly moving target, and as technologies and markets change, so does UX. UX leaders at Google and YouTube shared their firsthand experiences in keeping on top of the UX challenge. There is a shift toward greater interaction and co-creation -- users are coming to platforms to engage with content creators on a more active level. The bar for superior and rich UX keeps getting raised, as do users' expectations. At the same time, more sophisticated technology is helping to point users to the resources they seek, helping them to overcome … [Read more...] about What Google is learning about user experience
As organizations attempt to read their digital transformation tea leaves this year, many are simultaneously looking for the best ways to execute once they're ready. That's because digital transformation, a top priority in most organizations this year, now centrally involves the cloud, where the vast majority of IT is swiftly moving. But for large organizations, moving to public cloud is a rather delicate and highly fraught step that requires challenging-to-realize shifts in culture, control, operations, and most of all, platform.As a result, large enterprise vendors like Microsoft, IBM, and SAP -- the three current old-guard standouts, along with ascendant cloud-native firms like Salesforce -- have been investing in the next-generation of IT technologies that are likely to carry their customers into the future, betting they'll be where customers have to invest next. More significantly, given where IT workloads are headed now, vendors are primarily designing and delivering these new … [Read more...] about SAP’s platform strategy doubles down on cloud, IoT, AI, and user experience